I’ve stressed to my readers time in and time out on all of my blogs the importance of when you decide to go online to DO YOUR HOMEWORK! Whether you’re purchasing a new computer, computer parts, a car, or whatever you should research that product, research the company, research their customer support. I tell the same thing to all the people out there looking to go online with their business. I tell them that when you’re looking for web site hosting look up the company, look up what they stand for and how they do business. Not doing so is just asking for trouble. I know when I first moved my business online I was naive and just looked for a manageable price on everything. Then turns out the company that I went with was impossible to get a hold of, their server wouldn’t allow me to upload via FTP, and .htaccess files were not allowed so I couldn’t run the types of sites that I wanted… needless to say I didn’t stick with that company for very long (I won’t say who it is because from what I’ve heard they’ve changed since, but I still hold a grudge so will never return to them. It’s one of the mega super hosting companies)